Booking.com SUCKS for Failing to Give Refunds

Booking.com sucks for failing to issue me a refund which they admitted they owe me. BBB gave Booking.com an F rating for “Failure to respond to 517 complaints”

On Jul 9, 2025 I paid booking.com $276.62 for a room at the Hampton Inn in Fort Lauderdale, FL. We had ongoing problems with the temperature control to the AC in the room, so the management issued a refund of $123.  They refunded the money to Booking.com on the 16th of August. A service rep from Booking.com admitted to me in a phone conversation that Booking.com received the refund from Hilton but said they needed to contact the motel to verify something. That was weeks ago and still no refund. Since a rep from Booking.com admitted they received my refund, there’s no excuse for failing to refund the $123 to my credit card.

I tried calling again a few days later and all I was able to talk with was a AI Virtual Robot which refused to connect me to a real human being.

 

BBB has given Booking.com an F rating for “Failure to respond to 517 complaints” and “36 complaint(s) filed against business that were not resolved”.

Also, Booking.com’s address listed on the BBB website is NON-work and BOGUS.

There’s complaints all over the internet about Booking.com refusing to give refunds like to ones below –

 

 

Since Booking.com has a history of failing to respond to complaints, they are VICTIMIZING United States citizens and have proven to be a threat and menace to the public.

 

Thousands of hotels in Europe to sue Booking.com over ‘abusive’ practices

Class action lawsuit argues the online travel platform distorted market with ‘best price’ clauses

Per the above article, Booking.com is facing a class-action lawsuit from more than 10,000 European hotels arguing that the accommodation mega-site used its muscle to distort the market to their detriment over a 20-year period.

The Association of Hotels, Restaurants and Cafes in Europe (Hotrec), which represents the industry within the EU and is bringing the legal action, recently extended to 29 August a deadline for hotel owners to join the suit because of high demand.

The lawsuit, expected to be one of the largest ever filed in the European hospitality sector, is also backed by 30 national hotel associations, including Britain’s.

“Over 10,000 hotels have already joined the pan-European initiative to claim compensation for financial losses caused by Booking.com’s use of illegal ‘best price’ (parity) clauses,” Hotrec said in a statement.

It alleges that the “best price” pledge on Booking.com was extracted from hotels under huge pressure not to offer rooms at lower prices on other platforms, including their own websites.

January 7, 2026 UPDATE: I got my money back to sending a copy of the email I received from the Hampton Inn to their “Legal Process Agent” addresses below;

Booking.com
600 Mamaroneck Avenue, #400
Harrison, NY 10528

Mr. Ian Ackland
350 Fifth Avenue
66TH Floor
New York, NY 10118

 

 

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