Lots of negative reviews show people thinks Phanes Cloud Web Hosting SUCKS due to shutting down websites with no explanation, outages, slow response to support tickets and overall bad service.

 

Tony Montana
Jan 29, 2025

Fraudulent company

They take money from your credit card for no reason and close your account with lies to avoid making a refund. A fraudulent company that should be avoided at all costs. i have contacted the real registrar they use.. and they lied to them that they closed my account due to DMCA complaint without saying me a thing, while i have all DMCA rights in real..(funny they claim that they ignore DMCA complaints when trying to sell a service to you) i claimed a refund for an unjustified charge. and they closed my account.. just stay away from this so called “company” or say bye bye to your money and domains

 

FRING SALZOR
Updated Jul 7, 2025

5 Days Since Payment – Still No Hosting, No Support

I placed an order for their Shared Hosting – Startup plan on July 2, 2025. I paid and immediately received a payment confirmation.

But now it’s July 7 — 5 full days later — and the order is still marked as pending. I haven’t received any hosting access, and my support ticket has been completely ignored.

No service, no explanation, no response. This is not acceptable for any hosting provider. I’m now preparing a charge-back and sharing this experience to warn others.

If you want peace of mind, avoid this provider.

 

Elton Kodra
Feb 25, 2025

Always down

 

John Doe
Oct 8, 2025

Very slow support communication

Very slow support communication. They answer for 2-5 days which is highly inconvenient for clients which have issues needed to be handled faster.

 

Andy Lowell
Jul 20, 2025

Within minutes of them shutting one of my sites down, I had it back up and running with a better and cheaper hosting service so they can eat shit, take their ‘service’ and shove it where to sun don’t shine.

 

Richard Smith
Jul 8, 2025

DO NOT BUY phanes cloud

DO NOT BUY phanes cloud, I Paid by Alipay, but still shows not paid, no support response, I paid it but get nothing. they are scammer!

 

Zhao Fa Zheng
Jul 3, 2025

Without my permission

Without my permission, they changed their IP address without authorization, and even failed to reply to messages for 15 consecutive days without solving the issue.

 

Roselyne Kopak
Jul 2, 2025

the worst support I’ve seen!!!

it s now one week, that i have paid for my domain name, and they still havent renew it. they dont reply to any of our emails. we send them ticket every day.

None of our email has been responded yet, and it s already one week!

The worst ever support ive seen in my life.

 

Shannon
Jun 17, 2025

Ongoing Issues and Lack of Support from Phanes Cloud

I’ve been a customer of Phanes Cloud for four years and, for the most part, everything went well. However, last year something truly bizarre happened when my entire website disappeared. Luckily, I had backups. Support didn’t take any responsibility, so I assumed it was just a rare incident.

This year, the same thing happened again, but this time my site and cPanel were riddled with PHP errors that only the hosting provider can fix.

I opened a support ticket and waited almost a week with no reply. The only response came on a Sunday morning from someone named Quinn, who tried to upsell me a service I already pay more than €200 per year for. Frankly, that was unacceptable.

I opened another support ticket, and still nothing. I’m extremely disappointed with Phanes Cloud. It seems I’ve outgrown their platform and service quality. Time to move on and take my business elsewhere.

 

eric
Mar 15, 2025

customer service is non-existing

customer service is non-existing. tickets stay unanswered for weeks or months. I think this company is going out of business, maybe bankruptcy

 

eric
Mar 4, 2025

phanes cloud is terrible – review

really poor. they deleted my websites after my credit card expired, after a week. no warning, no attempt to find the content and reconnect, no support. no replies to tickets and emails. horrible company

 

Charles
Feb 9, 2025

Very bad customer service

Very bad customer service. Takes very long to get a reply.

 

Ece Yurdakul
Feb 8, 2025

Stay away

An Indian company that tries to present itself as Dutch nowadays. Their name was Flaunt7 and they eventually changed their name because they took people’s money and didn’t provide the services they should. But nothing changed, still a thief company that doesn’t respect its customers. Stay away. You will not get the service you pay for, you will constantly experience technical problems and you will not get any support. If you get a response after 3-4 days, you are lucky. The language they use is rude and amateur. Do not give your credit card number to these scammers…

 

Mandeep Dhiman
Jan 5, 2025

Useless

I was used this server from last 2 years, everything fine.but now my all websites goes down, due to server error. i send too many tickets to support team but no response. i loss my traffic and money.

 

RICHARD VERGARA
Dec 10, 2024

The worst company i ever dealt with in…

The worst company i ever dealt with in the hosting space, they don’t care about customer satisfaction at all, also they can steal the money you paid for your service and remove your data and hosting without any respect to the customer or to their Terms and Conditions. I don’t recommend anyone to work with this company. Stay away and make your data and money safe.

 

Mahesh Shana
May 23, 2024

phanes.cloud is a scam company

Please note that the previous domain name of phanes.cloud was Flaunt7. Friends, please note that this is a 100% scam company. Because of its poor service and unstable host, it changed this domain name after being exposed a lot.
He defrauded many people of their money and was exposed by many people, so he changed his domain name and continued to defraud. This is my personal experience of being deceived unfortunately. Please be careful. Don’t buy their hosting:
①. Very unstable and prone to downtime
②. Poor operation and maintenance capabilities
③. The mailbox port is not allowed to be opened by default
④. Many system bugs
⑤. The MYSQL database cannot be used stably

 

Frank Costello
Nov 24, 2023

Very bad experience

My websites suddenly stopped to work 2 days ago. I asked them what is going on? They answered me that there is a DDOS attack on the server where my webhost is hosted. I asked them to change my webhost IP because it’s already affecting my business and I paid for a full service. They don’t seem to care much because they return after few hours saying to me that it’s not possible. So I’,m asking? What is this? Completely unprofessional from you to treat your old customers this way. I’ve had this webhost from them before rebranding from Flaunt7. Now I asked for my backup of files. Very curious what they gonna say.

 

like liket
Updated Oct 18, 2023

very bad service

very bad service, i use it from the name flaunt7 before
and now when he named phane cloud its a wrost service, many down, very slow latence and support take 3 days or me to reply to you
very bad that take more 3 days to respond to your ticket

 

amumuwa
Aug 17, 2023

Does not give me SSH login password after creation

After I bought the host and created it, I didn’t send an email to tell me the SSH login password. I went to the customer service twice but didn’t reply, and then I recreated the host many times and didn’t give me the SSH password. Terrible experience, I will not renew when other services expire.

 

Ulica TV
Jul 14, 2023

Customer support is just a disaster

Customer support is just a disaster. Waiting for any response is about 10-12 hours. I do not recommend!!!

 

Brenda Matts
Nov 4, 2022

Scam Alert

They ignore their customers after buy their services. Suspended my service without any notice.

 

Phane Sucks
Aug 15, 2025

this is a garbage VPS with garbage…

this is a garbage VPS with garbage customer service

 

Hits: 38