I needed postage for a 9″ X 12″ envelope so I decided to sign up with Stamps.com on 3-17-21.

The first problem I noticed is exact addresses and zip codes are listed in their system and the zip code I was planning on sending my envelope was not listed. I called their support and after getting transferred to several different departments I gave up in disgust.

I logged into my bank account today 3-20-21 and found they had charged my ATM $1.00 even though I didn’t make a purchase.

I tried to log into my account with the email address I created and used the “forgot password” option hoping they would email me the password I used to sign up. While trying get my password emailed to me, they asked completely different security questions than I used when I signed up. They asked for the last 4 digits of my Tax ID  which I didn’t give them because I don’t have one and my first car.

It’s VERY unprofessional and inexcusable of them to ask completely different security questions, preventing my password from being emailed.

The security questions I used when I signed up were “my mother’s maiden name” and “city I was born in”.

By this time I made up my mind I wanted to remove my credit card from their website so I called their customer service. When a lady representative answered, I told her about my complaints and how I was charged for a purchase I didn’t make.

She said that was the standard practice for Stamps.com to charge $1.00 when I signed up for their $17 per month subscription!?

I said OMG, WHAT SUBSCRIPTION?

I was TOTALLY unaware I signed up for a $17 per month subscription and did not knowingly do so or authorize it. There was no notice which was apparent or which stood out that I would be signing up for a $17 per month subscription when I created my account. I thought I would be paying for postage as needed the same as I would if I was buying stamps from the USPS.

Above is a screen shot of their website and I don’t see any mention of a $17 per month subscription to use their service.

I told the Stamps.com representative to DELETE my account and she gave me a cancellation number. I will be watching my bank account to see if they try and charge me the $17 after cancelling. If they do, they WILL be reported to the proper authorities, and I may also contact attorneys.

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It’s not just me who was deceived by their failing to inform people about their $17 per month subscription.  There’s 729 complaints at the Better Business Bureau about Stamps.com

I think Stamps.com are engaging in DECEPTIVE Trade Practices by not making their $17 per month subscription abundantly clear and I intend to file complaints to the proper authorities, such as the Attorney General’s Office, Federal Trade Commission and USPS (since they mention the USPS on their website).

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