On April 27, 2021 I made the mistake of beginning to sign up for an account with Binance.us.

First, they demanded I give them my address, phone number, Social Security number and Drivers License. When they demanded I take a photo of myself and send it to them, I sent a email to their support, demanding they delete all of the personal information I gave them. Their having a recent a photo of me, plus all of the other personal info I sent them could put me at risk of being a victim of identity theft.

I immediately began investigating Binance & I found complaints all over the internet about them refusing to delete people’s accounts & data, freezing accounts, seizing people’s currencies and ignoring support tickets.

I searched for a way on the internet to close my account and have it deleted since there isn’t a method listed on their site. I found a post which said they will not close & delete your info. Below is a sceeenshot –

I also found complaints from other people saying they have thousands of dollars FROZEN in their binance accounts.

I have never heard of a company refusing the close and delete a customer’s account upon request. Seems like such conduct may be illegal.

Binance.US | Better Business Bureau® Profile

BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

I then filed a complaint to the Better Business Bureau on the same day (April 27, 2021) about Binance.us in which I demanded they delete my personal data. On 5/19/21, I received a email from the BBB indicating that Binance.us had ignored my complaint and not responded. BTW, BBB indicates 166 complaints were filed against Binance during the last 12 months.

 

IC3 Complaint Referral Form

No Description

I also filed a complaint about this to the Internet Crime Complaint Center on 5/12/21, and the Department of Justice, my State’s Attorney General, the Securities & Exchange Commission and CFPB on 5/27/21.

 

World’s largest crypto exchange Binance is reportedly under investigation

The world’s largest cryptocurrency exchange Binance is under investigation by the Internal Revenue Service and the US Department of Justice, reports Bloomberg. A Binance spokesperson said the company takes its “legal obligations very seriously. “

News reports released on May 13, 2021 indicated Binance is being investigated by the United States Dept of Justice and the IRS. This increased my concern of them having my personal data / info.

Per the above article; “Binance Holdings Ltd. is under investigation by the Justice Department and Internal Revenue Service, ensnaring the world’s biggest cryptocurrency exchange in U.S. efforts to root out illicit activity that’s thrived in the red-hot but mostly unregulated market.  The firm, like the industry it operates in, has succeeded largely outside the scope of government oversight. Binance is incorporated in the Cayman Islands and has an office in Singapore but says it lacks a single corporate headquarters. Chainalysis Inc., a blockchain forensics firm whose clients include U.S. federal agencies, concluded last year that among transactions that it examined, more funds tied to criminal activity flowed through Binance than any other crypto exchange”.

 

the mailing address for Binance?
by u/reddy10375 in binance

In the post above a support person for Binance says when asked about their address “We are sorry to inform you that due to security reasons, we are not able to disclose any company information including the company mailing address”.

 

Above is a screenshot from another person who complained how Binance refused to delete their personal data.

 

Reynolds v. Binance Holdings Ltd. (1)

Reynolds v. Binance Holdings Ltd. (1) – Free download as PDF File (.pdf), Text File (.txt) or read online for free. Source: PACER

The above lawsuit alleges Binance caused the plaintiff over $300,000 in losses of digital currencies. I spoke with the Attorney (Anne K. Edwards) and she sent me a PDF (screenshot below) with names & contact info of attorneys for Binance.

 

I sent emails to each of the above attorneys and asked them to have Binance delete my data. All 3 attorneys ignored my emails.

It’s an outrage how articles claim Binance is one of the top crypto currency organizations in the world yet they don’t have physical location or a phone number listed anyplace.

On 5/14/21, I received a email from Binance support stating that they would NOT delete any of my personal info from their database.

Here’s a list of reasons why Binance should delete my account;

1. Binance did not make it abundantly clear before I began signing up and on their home page that I would have to send them a copy of my driver’s license and a photo of myself.
2. If Binance had made it clear  before I began signing up and on their homepage that they required a copy of my driver’s license and a photo of myself, I have left their site & not have signed up.
3. When Binance demanded I send them a photo of myself, I stopped signing up and immediately sent them an email telling them I wanted ALL of the info I sent them deleted. (I have a copy of the email I sent)
4. It’s outrageous that they are refusing to delete my personal information when I didn’t finished signing up, the account was never used and I have no intentions of ever using the account or doing business with them.
5. Since I didn’t finished signing up, the account was never used and I have no intentions of ever using the account or doing business with them, they have no valid reason NOT to delete my personal info.
6. This is a violation of my civil rights and rights to privacy
7. This has put me at risk of being a victim of identity theft

Here’s a list of places I filed complaints to date;

My State’s Attorney General Office

Federal Trade Commission
600 Pennsylvania Avenue NW
Washington, DC 20580

Securities and Exchange Commission
100 F Street NE
Washington, D.C. 20549-5631

Consumer Financial Protection Bureau
1700 G St. NW
Washington, DC 20552

U.S. Department of Justice
Consumer Protection Branch
950 Pennsylvania Avenue, NW
Washington, DC 20530-0001

Congressional Oversight on Crypto Currency
House Financial Services Committee
Washington, DC 20515

 

I think Binance’s refusal to delete a customer’s personal info shows they feel they can thumb their nose at customers, get away with anything and are accountable to no one.

A business which takes people money but fails to post their address & phone number on their site, fails to provide a easy way for a consumer to close / delete their info is a ROUGE business which is a menace to the public and should be put out of business. IMO, they are behaving like a criminal organization.

I will not feel safe until all of my personal data has been removed from Binance’s possession and will pursue this matter until the United States Government (or law firm representing me) verifies that my personal data has been removed from Binance’s possession. I’ll post updates on this page with any new info which develops.

If you have any info you’d like to add such their addresses, phones numbers or complaints, feel free to post your comments at the bottom of this page in the facebook comments area.

 

If your an attorney who may be interested in this case you can contact me by using the link below.

https://businessreporter.net/contact/

 

 

US SEC sues world’s largest crypto exchange Binance and founder

SEC says Binance and its CEO secretly control customers’ assets, allowing them to commingle and divert customer funds.

JUNE 2023 UPDATE: US SEC sues world’s largest crypto exchange Binance and founder!

 

 

 

 

 

 

Binance Reviews | Read Customer Service Reviews of binance.com

Read customer service reviews for Binance on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.

 

*File formal complaints against Binance online with SEC, CFTC, and BBB
by in binance

 

What To Know About Cryptocurrency and Scams

Confused about cryptocurrencies, like bitcoin or Ether (associated with Ethereum)? You’re not alone.

Binance Doesn’t Have a Headquarters Because Bitcoin Doesn’t, Says CEO

“Wherever I sit, is going to be the Binance office,” says Changpeng “CZ” Zhao.

No Title

No Description

The above site lists Binance.US address as;

Binance.US
Agent Name: C T CORPORATION SYSTEM
Agent Address: 1015 15th St NW, Suite 1000
Washington, DC 20005

 

BBB lists Binance.US address as;

BAM Trading Services Inc.
One Letterman Drive,
Building C Suite C3-800
San Francisco, CA 94129

Has anyone been to the Binance office on Malta?
by u/DarkMatterEclipse in CryptoCurrency

 

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Binance Holdings (Binance) – Cryptocurrency Exchange, Malta – SWFI

Binance Holdings Limited (Binance) is a Cryptocurrency Exchange located in Malta, Europe, and was founded in 2017. Current Assets for Binance is $64,331,457,172.47 and SWFI has 1 periods of historical assets, 4 subsidiaries, 11 personal contacts available for CSV Export.

According to the above info, Binance’s address is;

Melita Court Level 3 Triq Giuseppe Cali
Ta’ Xbiex XBX 1420 Malta

Binance Doesn’t Have a Headquarters Because Bitcoin Doesn’t, Says CEO

“Wherever I sit, is going to be the Binance office,” says Changpeng “CZ” Zhao.

Leaked ‘Tai Chi’ Document Reveals Binance’s Elaborate Scheme To Evade Bitcoin Regulators

The largest cryptocurrency exchange in the world, Binance, made plans to use its U.S. presence to deflect regulators and profit from American investors in spite of regulatory restrictions.

SEC issues warning on Binance’s legality

The Securities and Exchange Commission (SEC) is warning investors that Binance, an international cryptocurrency exchange based in Malta that accepts Thai baht deposits, is illegal in Thailand and has called on the company to open a dialogue with the regulator.

 

Crypto Traders to Sue Binance for Losses Amid Major Outage in May

Hundreds of cryptocurrency investors are expected to take part in legal proceedings against the online trading platform Binance, seeking damages.

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