The above 20/20 report from around 2010 exposes how some businesses felt the Better Business Bureau was engaging in a “pay to play” scheme where-by unless they paid to be a member, they were given F’s.

Now, in 2021 the Better Business Bureau is failing to give F’s to Businesses which deserves bad scores due to having tons of complaints & failing to respond to complaints.

For example, I filed a complaint against a company called “Binance” to the BBB on April 27, 2021. After weeks with no response, on 5/19/21, I received a email from the BBB indicating that Binance.us had ignored my complaint and not responded.

BTW, the BBB’s website indicates 167 complaints were filed against Binance during the last 12 months yet BBB gave them a NR for “Not Rated”.

Also my complaint is no where to be found on BBB’s website and only about 4 complaints are visible to the public out of 168.

I can’t help be wonder if the reason the BBB hasn’t given Binance an “F” and aren’t showing all of the complaints is because they are AFRAID of getting sued!

Here’s some of the negative reviews posted about Binance on BBB’s website;

Above are reviews posted about Binance which in my opinion, proves they deserve a “F” rating.

I called BBB around 6/15/21 and asked them why my complaint wasn’t visible and why they gave Binance a NR rating when they’ve had so many complaints and failed to respond to complaints filed against them. The guy I talk to said he would refer the matter to the branch manager. To date, nothing has been done about the issues I raised.

It seems to me that the Better Business Bureau is letting the public down and failing to do their job by not to giving F’s to Businesses which deserve it.

You can read my full complaint about Binance by visiting this page;

Seeking Attorney to Sue Binance for Refusing to Delete Account

Slammed by the government, A-rated by the Better Business Bureau

A mortgage broker charged by federal regulators with discriminating against minority borrowers. A financial firm accused in an ongoing federal lawsuit of preying on seniors. A medical testing company that settled charges of paying kickbacks to doctors. And a vitamin maker that allegedly misled parents with claims that its supplements could treat symptoms of autism.

How the Better Business Bureau rakes in millions

That approval, known as “accreditation,” doesn’t come cheap. In 2013 alone, the organization raked in nearly $200 million in revenue — most of which comes from the very businesses it oversees, according to a CNNMoney analysis of IRS filings from the BBB’s 102 U.S. bureaus and national office.

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