Stamps.com Scam and Complaints

March 20, 2021   Scams

I needed postage for a 9″ X 12″ envelope so I decided to sign up with Stamps.com on 3-17-21.

The first problem I noticed is exact addresses and zip codes are listed in their system and the zip code I was planning on sending my envelope was not listed. I called their support and after getting transferred to several different departments I gave up in disgust.

I logged into my bank account today 3-20-21 and found they had charged my ATM $1.00 even though I didn’t make a purchase.

I tried to log into my account with the email address I created and used the “forgot password” option hoping they would email me the password I used to sign up. While trying get my password emailed to me, they asked completely different security questions than I used when I signed up. They asked for the last 4 digits of my Tax ID  which I didn’t give them because I don’t have one and my first car.

It’s VERY unprofessional and inexcusable of them to ask completely different security questions, preventing my password from being emailed.

The security questions I used when I signed up were “my mother’s maiden name” and “city I was born in”.

By this time I made up my mind I wanted to remove my credit card from their website so I called their customer service. When a lady representative answered, I told her about my complaints and how I was charged for a purchase I didn’t make.

She said that was the standard practice for Stamps.com to charge $1.00 when I signed up for their $17 per month subscription!?

I said OMG, WHAT SUBSCRIPTION?

I was TOTALLY unaware I signed up for a $17 per month subscription and did not knowingly do so or authorize it. There was no notice which was apparent or which stood out that I would be signing up for a $17 per month subscription when I created my account. I thought I would be paying for postage as needed the same as I would if I was buying stamps from the USPS.

Above is a screen shot of their website and I don’t see any mention of a $17 per month subscription to use their service.

I told the Stamps.com representative to DELETE my account and she gave me a cancellation number. I will be watching my bank account to see if they try and charge me the $17 after cancelling. If they do, they WILL be reported to the proper authorities, and I may also contact attorneys.

 

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It’s not just me who was deceived by their failing to inform people about their $17 per month subscription.  There’s 729 complaints at the Better Business Bureau about Stamps.com

I think Stamps.com are engaging in DECEPTIVE Trade Practices by not making their $17 per month subscription abundantly clear and I intend to file complaints to the proper authorities, such as the Attorney General’s Office, Federal Trade Commission and USPS (since they mention the USPS on their website).

Feel free to post your comments about Stamps.com below

 

 

 

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