My flight from Costa Rica to Ft. Lauderdale was cancelled on Friday and Spirit could only get me a flight 3 days later. Although they offered hotel vouchers, I did not need one because the family I was staying with lives close by. In order for Spirit to change my ticket, I had to wait in line for 2 hours. I did not complain and simply asked for a luggage voucher for my flight on Monday. They declined to do so.

I found many more complaints about Spirit Airlines like these…

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“6 delays so far and we haven’t even got on the plane! Supposed to leave Minneapolis at 11.00 and get to Las Vegas by 6 after a long lay over in Chicago. Our flight was pushed back, and then again, and again until we would miss our Chicago connection. They put us on a flight leaving at 10.00pm, getting into Vegas at 11.00pm, then pushed back. Now pushed back again until after 1am. Never again”.

“Absolutely the worst airline we have experienced, no savings here. No one at Spirit desk to explain 4 hr delay from Las Vegas to Portland, missed connecting flights, had to rent a car to drive additional 5 hrs home. Apparently there’s no way to contact anyone except through email”.

The above are some of the comments made by various disgruntled passengers . I have counted 337 and I just want to say after all that has happened I tried calling customer service and was hung up on twice and put on hold for nearly an hour until I gave up. I then called the Corp HQs and that number was no longer in use and there was no forwarding number,

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• Spirit Airlines Unprofessionalism - June 27, 2013