Oil-change shop caught scamming customers: Marketplace investigation

CBC Marketplace finds aggressive upselling and services paid for but not performed. An Ontario chain of quick oil-change shops is upselling customers with unnecessary work and not performing services that customers have paid for, a CBC-TV Marketplace investigation has found.

Economy Lube has 12 shops across southwestern Ontario. After speaking with former employees, Marketplace tested Economy Lube’s service, with cars equipped with hidden cameras.

The investigation uncovered a variety of problematic business practices, including aggressive upselling of services that cost hundreds of dollars and were not needed and work that was charged for but not completed.

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