I had a few items I needed to get at a local Publix. I was using a handheld Shopping Basket. After picking up most of the items I needed, I had to go to the restroom so I sat my cart down in the canned goods isle where I was going to get the last of what I needed. I was only gone for about 3 – 4 minutes tops. To my horror and outrage, I found that my Shopping Basket was GONE.
I began asking employees where it went. I asked customer service to make an announcement to have my basket with items returned to me but they refused to make any announcement. In short, I received NO HELP. It was like… too bad, so sad, sorry about your luck (but not really).
My only choice was to get another Shopping Basket and get the 2 items I needed most over again.
I think Publix SUCKS for taking my Groceries while I was in the Restroom for only 3 – 4 minutes.
If they thought it was an abandoned cart, they could have at least taken it to customer service for a few minutes. I did call and talk with the manager of the store about this while driving home.
Am posting this to let people know how Publix treat their customers and so others can post if they had a similar experience.
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