Auto Repair

Muffler Man repairs not done right

On 05/31/12 I took my car in to the Muffler Man on a referral from a person who works next door to them. My clutch went out and I was leaking oil. My boyfriend said he could get me a clutch cheaper but the shop said they couldn’t warranty it then. They said they could fix it and the leak was my rear main seal for $600.00

I said ok when they took the cover off they called my friend next door over to look at it and there was a bunch of debtis from the previous clutch laying on the cover on the day I got it back my check engine light was on and it made this sqeaking sound everytime the clutch wasn’t engaged. So I went back and was told by Eric the mechanic it just had some dust on it drive it around awhile which I did and it was the same so I went back and this time Carlos and Eric said I needed a clutch cable so I told him to price that for me. I heard nothing back meantime everywhere I go I run into 12-15 mechanics that listen to it and tell me its the throw out bearing, I guess you can order a clutch kit without it and its cheaper!

Anyway the original shop didn’t want to hear about it but told the friend next door it was a combination of the throw out bearing and clutch cable. So I take it to another shop and pay to have it looked at they tell me to take it back immediately that there’s no cover over my clutch its just swing in the wind and im leaking oil from my oil pan gasket bad all over under the car. So I call the original shop and the owner Mike tells me to bring it in. 06/09/12 I hear there going to honor my warranty with the clutch but I needed the cable which is $50.00 and an oil pan gasket that’s $10.00 and they could have messed that up fixing the rear main seal which they won’t admit!

All the while I was posting what was going on, on my Facebook page without naming the shop the next day I get a call from Carlos that they were going to fix my car for $300 but read my posts and won’t do it now. Then the owner calls me and proceeds to yell and tell me I didn’t have a cover when I brought it in and there’s nothing wrong with the car and to come get it within the hour or he’s having it towed. My boyfriend fixed my steering and seen the cover on the car and if it wasn’t in there why didn’t they tell me the first time it was there its pretty important. And why mention it when they took it off the first time.

So now im left with a messed up clutch with no cover and a serious oil leak. And if nothing was wrong with the car what were they going to honor and fix? I think they should do the right thing either fix it right or give me a refund basically I don’t think they did anything but make it worse im a single mom and can’t afford these things and to not have my car.

Brown’s Transmission Complaint

My 1994 Cadillac Seville SLS has been held hostage for seven (7) business days at Brown’s Transmission in Florence, KY.  Amy–the host of the business has yet to call me about the progress, diagnosis, etc…I’ve yet to receive such.  I have to stop out daily for an update…which is, in reality, on the “verge of being done…that is, if the planets align for them”.

I was told they have a $10K computer scanner…yet, I had to give them the codes from a “shade-tree” mechanic and his simple scanner.  This is all concerning a transmission (auto) that won’t go into overdrive.  Mon-Thur…no diagnosis.  Mon this week…”it’ll be done tomorrow”…today, another jerk-off…”let’s be safe & say tomorrow AM.  Not the most professional group at all.  Probably no warranty.  My sense is Amy will say anything to dispose of me.  And a week-and-a-half later…parts on the table.

Cost…anyone’s guess.  I was told $350…but that’s a “nominal” figure since something (whatever) was “cracked”…ok Amy, we’ll see what that’s all about.  Go with Mr. Transmission–they’ve got multiple locations (warranty support).  These “Joes”…who knows.  My car’s been hostage for six business days…including holidays.  Yet, as most–they’ve “bent over backwards for me”…yeah, ok Amy.  Have you called me ONCE…as YOU said you would.  No, you haven’t “dear”…I’ve had to literally drive to see what the heck is going on.  Customer service…failure.